View, track, and manage all activities in your BrandDrive wallet.
Viewing Wallet Balance
Check your current balance from Wallet dashboard showing:
- Available balance – Funds you can use immediately
- Pending balance – Transactions being processed
- Total balance – Combined available and pending
Transaction History
Access complete transaction records in Wallet > Transactions. View:
- Deposits (funds added)
- Withdrawals (funds removed)
- Transfers (payments to vendors, staff)
- Fees charged
- Refunds received
Filter by date range, transaction type, or status.
Transaction Details
Click any transaction to see full details including:
- Transaction ID
- Date and time
- Amount
- Recipient/sender
- Description
- Status
- Fees applied
Withdrawing Funds
Transfer money from wallet to your bank account:
- Go to Wallet > Withdraw
- Select linked bank account
- Enter withdrawal amount
- Enter your wallet PIN
- Confirm withdrawal
Funds typically arrive within 1-24 hours.
Withdrawal limits apply based on verification level.
Making Payments
Use wallet funds for:
- Vendor payments
- Staff salaries
- Bulk transfers
- Business expenses
- Bill payments
Select “Pay from Wallet” when making any payment in BrandDrive.
Transaction Receipts
Download receipts for any transaction:
- Open transaction details
- Click “Download Receipt”
- Save as PDF
Use receipts for accounting and record-keeping.
Transaction Status
Completed – Successfully processed Pending – Being processed (wait time varies) Failed – Unsuccessful (funds returned) Reversed – Cancelled and refunded
Setting Up Alerts
Get notified about wallet activity:
- Go to Wallet > Settings > Notifications
- Enable alerts for:
- Low balance
- Large transactions
- Withdrawals
- Failed transactions
Receive notifications via email, SMS, or in-app.
Transaction Limits
Monitor your usage against limits:
- Daily spending limit
- Per-transaction limit
- Monthly volume limit
View current usage in Wallet > Limits.
Security Features
Protect your wallet with:
- Transaction PIN required for payments
- Two-factor authentication
- Biometric verification (mobile app)
- Real-time fraud alerts
Disputing Transactions
If you see unauthorized or incorrect transactions:
- Go to transaction details
- Click “Report Issue” or “Dispute”
- Provide details and evidence
- Submit dispute
Disputes are reviewed within 3-5 business days.
Exporting Transaction Data
Download transaction history for accounting:
- Go to Wallet > Transactions
- Click “Export”
- Select date range
- Choose format (CSV or PDF)
- Download file
Need Help?
Contact [email protected] or visit our Help Center.
Related Articles: Setting Up Your BrandDrive Wallet | Adding Funds to Your Wallet