Add and manage payment methods used for your BrandDrive subscription.
Accessing Payment Methods
Go to Settings > Billing > Payment Methods.
Adding a Payment Method
Credit or Debit Card
You can add a Visa, Mastercard, Verve, or American Express card (availability varies by region).
- Click Add Payment Method
- Select Credit/Debit Card
- Enter card details and billing address
- Click Save
Card information is encrypted and processed securely using PCI-compliant payment providers.
Bank Account (Direct Debit)
Available in select regions.
- Add bank details
- Verify the account (if required)
- Save
Setting a Default Payment Method
If you have multiple payment options:
- Go to Payment Methods
- Select a card or bank account
- Click Set as Default
All future subscription charges will use this method.
Updating or Removing Payment Methods
Update Details
- Edit card expiration, number, or billing address
- Or add a new card and remove the old one
Remove a Payment Method
- Select the payment method
- Click Remove and confirm
Note: You must set another method as default before removing one linked to an active subscription.
Payment Security
BrandDrive protects your payment data with:
- Encryption in transit and storage
- PCI-compliant processing
- Tokenization (no full card numbers stored)
- CVV codes are never saved
Only the last four digits of your card are visible.
Failed Payments
If a payment fails:
- You’ll receive an email notification
- Automatic retries are attempted
- Update your payment method to resolve the issue
Common reasons include insufficient funds, expired cards, bank restrictions, or billing address errors.
Automatic Billing & Receipts
- Subscriptions renew automatically each billing cycle
- Charges occur on your renewal date
- Email receipts and downloadable invoices are provided
- View upcoming charges in Settings > Billing
Changing Payment Method
To use a different card:
- Add a new payment method
- Set it as default
The previous method remains saved but won’t be charged.
International Payments
- Charges are processed in your local currency when possible
- International cards are accepted
- Currency conversion and foreign fees may apply based on your bank
Payment Issues or Disputes
If you notice unfamiliar charges:
- Check your billing history
- Contact [email protected] immediately
Avoid disputing with your bank before contacting support.
Need Help?
Contact [email protected] or visit the Help Center.
Related Articles: Understanding BrandDrive Plans | Upgrading or Downgrading Your Plan