Add an extra layer of security to your BrandDrive account with two-factor authentication (2FA).
What is Two-Factor Authentication?
Two-factor authentication (2FA) requires two forms of verification to log in:
- Something you know – Your password
- Something you have – Your phone or authentication app
Even if someone gets your password, they can’t access your account without the second factor.
Why Enable 2FA?
2FA protects your business by:
- Preventing unauthorized access
- Protecting sensitive financial data
- Securing customer information
- Meeting security compliance requirements
- Adding peace of mind
Highly recommended for business accounts handling money and sensitive data.
Enabling 2FA
Step 1: Access Security Settings
- Click your profile icon in the top right
- Select “Account Settings”
- Go to “Security” tab
- Find “Two-Factor Authentication” section
Step 2: Choose Your 2FA Method
Option A: SMS Authentication
- Enter your mobile phone number
- Click “Send Code”
- Enter the verification code received via SMS
- Click “Enable”
Option B: Authenticator App (Recommended)
- Download an authenticator app (Google Authenticator, Authy, Microsoft Authenticator)
- Click “Set up Authenticator App”
- Scan the QR code with your app
- Enter the 6-digit code from the app
- Click “Enable”
Step 3: Save Backup Codes
After enabling 2FA, you’ll receive backup codes. These are one-time codes to access your account if you lose your phone or authenticator app.
Important:
- Download and save backup codes securely
- Store them in a safe place (password manager, secure note)
- Each code can only be used once
- Generate new codes if you use them all
How 2FA Works When Logging In
After enabling 2FA, every login requires:
- Enter your email and password (as usual)
- Enter the 6-digit code from:
- SMS text message, or
- Authenticator app
- Click “Verify” to access your account
The code changes every 30 seconds for authenticator apps.
Trusted Devices
You can mark devices as trusted to skip 2FA for 30 days:
- After entering 2FA code, check “Trust this device”
- You won’t need 2FA codes on this device for 30 days
- Still requires password as normal
Use this feature only on your personal devices, never on shared or public computers.
Managing 2FA Settings
Changing 2FA Method
- Go to Settings > Security
- Click “Change 2FA Method”
- Disable current method
- Enable new method
Viewing Backup Codes
- Go to Settings > Security
- Click “View Backup Codes”
- Download or copy codes
Generating New Backup Codes
If you’ve used your backup codes:
- Go to Settings > Security
- Click “Generate New Backup Codes”
- Old codes are invalidated
- Save new codes securely
Disabling 2FA
To turn off two-factor authentication:
- Go to Settings > Security
- Find “Two-Factor Authentication”
- Click “Disable 2FA”
- Enter your password to confirm
- Enter current 2FA code
- Click “Disable”
Not recommended – Only disable if absolutely necessary as it reduces account security.
Lost Access to 2FA?
If you lose your phone or authenticator app:
Option 1: Use Backup Codes
- Enter a backup code instead of the 2FA code
- Access your account
- Set up 2FA again with new device
Option 2: Contact Support
- Email [email protected] from your registered email
- Provide account verification details
- Support team will help you recover access
Authenticator Apps
Recommended apps for 2FA:
- Google Authenticator (Free, iOS & Android)
- Authy (Free, iOS, Android & Desktop)
- Microsoft Authenticator (Free, iOS & Android)
- 1Password (Paid, includes password manager)
All work similarly and are more secure than SMS.
2FA for Team Members
Each team member should enable 2FA on their own account:
- Individual 2FA settings per user
- Cannot enable 2FA for other users
- Owners can require all team members to use 2FA
Requiring 2FA for Team
Owners can make 2FA mandatory:
- Go to Settings > Security > Team Security
- Enable “Require 2FA for all users”
- Team members must enable 2FA within 7 days
- Users without 2FA will be locked out after deadline
Need Help?
Contact [email protected] or visit ourHelp Center.
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